Refund policy

Cancellations

To cancel an order, you must let us know within 6 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.

Refunds

Typically we only accept returns for store credit, however we want to make sure you are happy with our products. If you receive an item that is damaged or defective please let us know and we will be happy to get a replacement for you.

Returns

If you would like to return your items for any reason you may do so for store credit within 30 days of when your order was received. All items are non-refundable unless damaged or defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping return costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom Printed Item Exchanges

All of our apparel and gear items are custom printed just for your order, so we do not keep an inventory of stock on hand. If you would like a different size or color, you may return your item for store credit. To do so, send us an email at info@shoprnc.com with a phone number and good time to reach you and we will take care of it. Thank you for your business.